Frontier Communications is a HORRIBLE company

I am bringing this blog out of retirement to spread the message. Let me tell you about my experience:

My mom was diagnosed with cancer is August, 2013. In October, in an effort to make her comfortable and happy, we thought we'd sign her up for internet and give her an old tablet to browse the web.

BUT... it never worked.

We hooked up the router and tried to get it to work on her wireless tablet, but it wouldn't connect.

Because it was at her house, and she was going through chemo, among other things, we proceeded slowly. We worked on it when we were able. We tried multiple devices, but no luck.

Sooo... we contacted customer support. The gentleman tried to walk me through it, but it still wasn't working. He told me there was a problem with the outside line. He set up a technician to come repair that problem. He told us that we would probably need to use a "wired computer" to set up the wireless. Since we only had kindles, phones, and a Macbook, we weren't able to make that happen on our own. I told him this. He said he'd get the technician out here to take a look at it. He also told us that once we got it working, they would look up our usage and credit us up until the time the router began working.

The technician came and went. He, I guess, repaired the outside line, but never hooked up the router. We tried again, now that the line was hooked up... but without a "wired" device, we couldn't make it work. We got hung up in chemo treatments and life, and kind of forgot about the internet problems for awhile.

Flash to today... I get a call about a past due amount. I talked to FOUR different people, and told this story FOUR different times. Each time, they apologized, and offered to send a technician. When I talked to the technical support people and told them the story, they said to try loading an app. I asked to cancel my account, so he transferred me to customer service.

I told the customer service lady our problems. She put me on hold for four minutes while she talked to technical support, and then she came back and said that they show "large amounts of usage" at this address. What!!!????!!! I asked if it was possible for a neighbor to be using it, and she said "no, it's password protected. They would have to have the long password at the bottom of the router."

NO ONE HAS BEEN USING THE INTERNET AT THAT ADDRESS!!! My mom hasn't even charged her Kindle because there's no need. The neighbors can't get online because they don't have the password... and we've never set up the router anyway! My mom lives alone... no one else could have used it.

Now, Frontier wants me to pay them nearly $200 for a service that was never used. NEVER USED! And I'm livid about it. This is the most crooked company I've ever dealt with. They've caused us nothing but hassle from the beginning, when all I wanted to do was get internet for my mom. And now they want to take my money when we have received nothing from them but a headache.

I hope you will all reconsider using Frontier for your internet needs. Even if another company is more expensive, it will probably save you time and money in the long-run.

UPDATE!!!!!

I've begun a new blog completely dedicated to our adoption process. It's going to be an exciting journey! Please follow us: http://findingourbaby.blogspot.com

It's brand new and will be updated regularly.

The journey begins:

I've always been interested in adoption. As a child, I loved Webster and Punky Brewster. I "adopted" doll-babies and played "mommy." I always knew adoption would fit into my life, I just didn't know how. Then, at the age of 18, I was informed that I could not bear my own biological children. After surgery, this was cinched. It's always been something that tugs at my mind at random moments. Infertility is a difficult road and has caused me much heartache. However, the alternative of adoption is my glimmer of hope.

Recently, my husband and I have decided to begin the process. We've been wanting to do this for awhile now, but were never "settled" enough to do it. Now that we've purchased a home and "laid down roots," we feel that we're more than ready.

Unfortunately, it's quite expensive. We're planning a domestic infant adoption, if all goes according to plan. But, they range in cost from $20,000 - $30,000. We currently have enough to pay the application fees and the homestudy fees, but not enough to pay any of the agency, post-placement, etc. fees. The worst part is the agencies that we've looked into require payment prior to being advertised to birthmothers. So, we need to come up with $20,000 right away!

We're looking into various fundraising options... but nothing stands out yet. If you can think of any profitable fundraising ideas, please let me know. Again, keep in mind that this is to fund an adoption... so, some fundraisers may be inappropriate.

If all goes well, this time next year we'll be holding our precious baby! Fingers crossed. (Winning the lottery couldn't hurt).

I'm planning to blog more often now that we're moved in and settled. I plan to keep track of my adoption journey through blogging. Thanks for reading!

Wow... it's been a long time since I've posted anything here.

Wow.

So, lately I really love Fleet Foxes. If you haven't heard this band, you should check them out. Anyway, I was looking up youtube videos, because I wanted to post one of their songs in a post about good "writing music." I had a particular song in mind, "Tiger Mountain Peasant Song." It is haunting (as is most of their stuff), unique, and powerful, (especially toward the end)! I thought it was perfect... but then I found a cover by two young girls who call themselves "First Aid Kit." I didn't expect it to be more than amateur.

Boy was I wrong!

I don't know who these girls are. I have never heard of First Aid Kit. But, I think their version of the song is just as good, if not better than the original! Now, I'm a Fleet Foxes fan, so this is a rather extraordinary statement on my part. But it is undeniable.

Please Please Please listen to these girls. If you aren't drawn in at the beginning, give it time. The chorus is fantastic! Their harmonies are gorgeous! And, the end... just, wow!



If their original music is anywhere near as good as this cover, I expect big things from them.

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And, because it is still absolutely fantastic and worth listening to also: the original, by Fleet Foxes.



And, if you find the opportunity, you should check out "White Winter Hymnal" because it is another fantastic song by Fleet Foxes and is one of my favorite driving songs.

camera

I lost my digital camera during the move. We think we left it in the U-Haul, but the U-Haul man can't track it down because it's been too long.

Sooooo... those before and after pics will be slightly delayed. :p My sister says I can borrow her camera, so maybe they won't be delayed too long.

Since this is a post about a camera, have you seen: I found your camera? It's a neat little site, and I'm hoping my pictures will pop up there so I can get them back.

MIA

So, I've been absent for awhile.

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We bought a house.

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We've been fixing said house.

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I never want to touch a paintbrush again.

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We've moved in.

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Unpacking is taking f.o.r.e.v.e.r.

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I need more summer.